FAQs

When you submit an audio-only episode to our editing team, you will receive your first edit back 2 business days later. Any edits will be delivered 1 business day later.

If you have purchased writing services, please allow for an additional 1 business day, and another 1 business day for marketing services.

For video episodes, please allow 3 business days to receive your first edit back. Any edits will be delivered 1 business day later.

We also batch-edit episodes for podcasters who prefer to review many episodes at once.

You can expect a response from the team Monday - Friday, 9AM - 5PM EST.

We want our customers to form a personal relationship with their editor. For that reason, we pair podcasters with the same editor every month (even if you end your package and come back later). When you submit your first episode, we will send you an email introducing you to your editor. We encourage you to update your image in your profile and share as much about yourself as you would like with your editor. The editing process will become faster and higher quality the deeper you are able to connect with one another.

If you prerecord all episodes ahead of time, you can purchase one of our larger packages and have your editor produce many episodes in a short period of time. You can then cancel your subscription until you need our services again.

If you record your podcast episodes in pace with your season, you can package a monthly package that matches your month raw minutes per month. Similar to above, when you are at the end of your season, end your package until you need our services again.

To cancel your package, use the Contact Support form in your client dashboard or write us at team@thewavepodcasting.com. Keep in mind, you need to cancel your package at least 15 days before your next payment is due.

Once an episode is ready to review, your editor will send you a link to Frame.io. This platform allows you to play your audio file and make comments throughout the track at specific time stamps. If you have not purchased a package that includes uploading, you will use the Frame.io link to download your final file by going to the screen’s top right corner and clicking Download. If you have purchased our uploading service, we will take care of the uploading and schedule for you in your hosting platform.

When submitting a new editing request, you will not upload the raw files to our portal. Instead, you will upload your files to a cloud-based folder and then input the link to this folder in the request form. A few popular cloud-based storage tools are Dropbox, Box, Google Drive, and WeTransfer. We accept links from any of these sites. We can also download your files directly from a recording tool like Riverside.fm, Squadcast, or Zencastr.

Every new editing request is called an order. The Recent Orders section will show all of the editing requests you’ve made and their status. When an episode is initially submitted, the status will say “Submitted.” When your editor starts working on it, the status will change to “Working.” Once you’ve given your approval and downloaded the file, your episode status will update to “Complete.”

To submit a new editing request, go to the upper right corner of your dashboard and click the button “New Request.” From there, you will be prompted to fill in the episode information including the name and any editing instructions.

If you click on a specific order, you will see the details you gave to your editor about the episode along with a messenger to communicate with your editor. She might ask questions and clarifications in the messenger. You can include other team members in your messenger conversations by clicking Add at the bottom of the page and entering your team’s email address.

We are ALWAYS looking for ways to improve your experience with The Wave. If you have a suggestion about features we can add or change that will make your life easier, please let us know by sending us an email at team@thewavepodcasting.com.

To start, you should’ve received an email from The Wave with your login info. This email included a link to our client portal. It is thewavepodcasting.spp.io. You might want to bookmark this link for future use.

We’ve assigned you a temporary password to log in and get started right away. To ensure your account is extra secure, though, we recommend you go into your profile and change it to a super-secret password that you’ll remember. You will use the email you signed up with as the login.

If you need help logging in, contact us at team@thewavepodcasting.com.

It is common to be slightly over or under your monthly minutes. When you go over your minutes, we automatically bill you separately for the overage minutes at the end of the month. We do not roll over your negative minutes to the following month. If you are consistently over minutes by 40 or more, we will reach out to recommend a larger package.