Sales Terms + Refund Policy
Last updated: 18 February 2025
PLEASE READ THESE SALES TERMS + REFUND POLICY (“SALES TERMS”) CAREFULLY.
WHEN YOU PURCHASE ANY PRODUCTS FROM US, YOU AGREE TO THESE SALES TERMS. IF YOU DO NOT AGREE WITH THESE SALES TERMS, PLEASE DO NOT PURCHASE OUR PRODUCTS OR SERVICES.
1. Services
Audio Editing (2 business days after submission)
Limited Video Editing (3 business days after submission)
Audio and Video Episode Scheduling
Video Clips for Social Media
Writing Services
Show Note Writing (1 business day after editing completion)
YouTube Description Writing (1 business day after editing completion)
Email Newsletter Writing (1 business day after editing completion)
Computer-Generated Transcripts
Marketing Services (If offered)
Launch Services
Cover Art Design & Export (7 business days)
Theme Music Selection (7 business days)
Podcast Trailer Script Writing & Audio Editing (7 business days each)
Intro/Outro Script Writing & Audio Editing (7 business days each)
Show Description and Keyword Writing (3 business days)
Hosting Platform Uploading and Distribution
2. Pricing
Production & Writing Services: Clients subscribe to packages based on raw minutes of editing time per month. Unused minutes roll over to the next month. Overage minutes are billed at the end of the month. See our website (thewavepodcasting.com) for current pricing.
Launch Services: Charged as fixed fees, see our website for details.
Payment: Subscriptions are billed monthly in advance. Overage charges are billed at the end of the month. We accept credit cards and digital payments through Stripe and PayPal.
2.1 Initial Engagement and Service Commencement. The Initial Engagement Date is defined as the earliest occurrence of any of the following:
First consultation or discovery call
Initial training or planning session
Email or messaging exchanges regarding podcast strategy
Any documented interaction about our services
2.2 Official Service Agreement Commencement. This date marks the official commencement of our service agreement, regardless of when invoicing or payment occurs. All consulting, training, and planning services provided from this date forward are considered part of our services.
We record the initial engagement date. This date is crucial for determining refund eligibility and service terms and includes engaging with any member or representative of The Wave Podcasting. The Client fully understands this policy and agrees to its terms. The Client should not proceed with The Wave Podcasting if there is any doubt or the Client does not agree with these terms.
3. Project Workflow
Turnaround Time: Typical turnaround times are listed above. Turnaround times begin after all necessary assets and client approvals are received.
Client Responsibilities: The Client understands that timely feedback and asset delivery are crucial for meeting project deadlines. Significantly delayed feedback may impact project completion or incur additional fees.
Rush Projects: Rush projects may be accommodated on a case-by-case basis and may incur a 10% rush fee.
Project Pauses: If a Client puts a project on hold for more than 60 days, the Agency reserves the right to bill for work completed to date or pause subscription charges until work resumes.
3.1 Project Workflow and Service Delivery. Our service delivery follows this structured timeline:
Initial Engagement (consultation, training, planning)
Pre-production support and guidance
Content recording and submission
Editing and production
Revisions and refinement
3.2 Important Timeline Notes:
Services commence at the Initial Engagement Date
Invoicing may occur at any point in the workflow
Payment timing does not affect the Initial Engagement Date
Delays between consultation and content submission do not extend service terms
All consulting and support services are counted as delivered services
4. Revisions
The Agency understands that some revisions are a natural part of the process. The number of included revisions will be agreed on at the start of each project. Additional revisions beyond the agreed-upon amount may incur extra charges.
5. Intellectual Property
Ownership: Upon payment in full, the Client retains all ownership rights to the final podcast product and any associated materials created by the Agency.
Client Warranties: Client warrants that they own or have the rights to use all materials (audio, images, music, etc.) provided to the Agency.
Agency Credit: The Agency reserves the right to use excerpts from the final podcast product for promotional purposes within its portfolio, with credit given to the Client.
6. Termination
By Client: The Client may cancel their subscription at any time with 14 days written notice and the written notice must comply with The Wave Podcasting terms of service.
By Agency: The Agency may terminate this agreement if the Client fails to make payments, breaches any terms, or engages in abusive behavior.
7. Confidentiality
Both parties agree to maintain the confidentiality of sensitive information shared during the project.
8. Limitation of Liability
The Agency shall not be liable for any indirect, incidental, or consequential damages arising from the use of the podcast content, even if the Agency has been advised of the possibility of such damages.
9. Governing Law
This agreement shall be governed by the laws of the United Kingdom within Surrey County.
10. Dispute Resolution
Any disputes arising from this agreement shall be resolved through mediation.
11. Entire Agreement
These Terms of Sale constitute the entire agreement between the Agency and the Client and supersede any prior agreements or understandings.
12. Changes to Terms
The Agency reserves the right to update these Terms of Sale. Clients may be notified of changes with 30 days' written notice; however, it remains the Client's responsibility to check for updates regularly.
13. Acceptance of Terms
By utilizing the Agency's services, the Client agrees to be bound by these Terms of Sale. The Agency reserves the right to update these Terms of Sale at any time. Changes will be posted on the Agency's website, and it is the Client's responsibility to periodically review these Terms for any updates.
13.1 Service Documentation and Acknowledgment. Client agrees to:
The Initial Engagement Date as the commencement date
Confirms that receipt of consultation services via email, online meeting, text, DM, telephone etc. is the commencement date
Maintain clear communication about project timeline and provide regular feedback to The Wave Podcasting
Document all service requests and changes for their own records and to keep their own project on track
The Client acknowledges that the project remains their responsibility and that the CLient alone will take the initiative should there be any gaps in communication or service delivery.
13.2 The Wave Podcasting will:
Record all interactions in our system
Provide terms and conditions on this website
Record or take note of all consultation sessions and advice provided
Maintain records of service delivery
14. Payments; Automatic Payments
All purchases are subject to availability and charged at the time of purchase, whether the items purchased are in stock or offered on a pre-order basis. If you are paying electronically (e.g., by debit card, credit card, PayPal, Venmo or other online payment account service), you grant us permission to charge your provided payment method for all amounts due, including any payment plan, subscription package, or other automatic payment options you have chosen, without any additional authorization, and you will receive an electronic receipt via email for all payments made. To the extent necessary for processing your payment, you authorize us to share your payment information and related instructions with our third-party service providers. You agree not to log a dispute with the payment provider without first giving The Wave Podcasting the opportunity to resolve your dispute. Such a request must be made in writing to team@thewavepodcasting.com.
If we do not receive your payment in a timely manner, we may grant you a 48-hour grace period to pay all outstanding amounts in full. If you fail to pay the full amount due, we will cancel your order / terminate your access to any Products, but you will remain responsible for the full original purchase amount.
14.1 Payment Terms and Timing. Payment terms are structured as follows:
Invoicing may occur after the initial consultation period
Payment timing does not reset or extend service terms
Initial Engagement Date remains the primary reference point
Late payments do not extend the refund eligibility period
14.2 The time between Initial Engagement and subsequent invoicing or payment:
Does not affect the service agreement start date
Does not extend refund eligibility
Does not invalidate services already provided
Is considered part of our flexible payment structure
15. Delivery
When will my items arrive? Estimated pre-order delivery dates are included on their product pages. We strive to deliver your purchase promptly, and orders are processed for delivery in the order received unless you have paid for expedited delivery. Although delivery timeframes can vary, most items are delivered within 2 to 4 weeks of purchase. You will receive a notification with a delivery estimate as soon as your items are on their way.
16. No Refunds or Returns
All sales are final. All product purchases are nonrefundable and provided “AS IS” WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. All products are not returnable under any circumstances unless otherwise required by law.
Refund requests must meet ALL of the following criteria:
Submitted within 14 days of the Initial Engagement Date
Submitted within 14 days of payment
No episodes have been submitted for editing
No custom work has commenced
The following services are non-refundable:
Consultation time and expertise
Training sessions
Planning meetings
Production advice
Strategic guidance
Any pre-production support
Time gaps between initial consultation and content submission do not extend the refund eligibility period. The Wave Podcasting reserves the right to review refund requests on a case-by-case basis.
17. Guarantees
The Wave Podcasting offers a 14 Day “Show Your Work” Guarantee. If you dive into using our products right away and they really aren’t right for you, send a note within 14 days of payment to helpdesk@thewavepodcasting.com, including:
Your completed work/photos of any issues you had when trying to use or implement our products
A detailed description of why our products didn’t work for you, and
Any other suggestions you have that might help us learn and improve.
Once you’ve sent us all three pieces of feedback and we agree with your reasons for cancellation, we may give you a full refund, as long as you’ve met the clear 14-day deadline and the terms of Initial Engagement and Service Commencement. If you don’t plan on jumping right in, please consider whether our products are right for you, as no refunds will be given after the deadline. No refunds are considered after 14 days of payment made by the client.
17.1 Timeframe of our 14-Day Show Your Work Guarantee. The 14-day guarantee begins from the Initial Engagement Date, not the payment date. This guarantee ensures:
We aim to work diligently to deliver high-quality podcast production services
We will provide constructive feedback and solutions for improvement
We aim to maintain professional communication throughout the process
This guarantee does not constitute a refund promise but rather our commitment to work with you to achieve your podcasting goals. If you're unsatisfied with initial results, we will:
Review your concerns in detail
Provide specific improvement recommendations
Work with you to enhance the quality of your podcast
The guarantee period cannot be extended due to delays in content submission or response times.
18. No Chargebacks
Because we have a clear No Refunds or Returns policy and 14 Day Show Your Work Guarantee and you have agreed to these Sales Terms before purchasing our products, we will not permit any actual or threatened chargebacks from you or your credit card company.
In the event that we receive a chargeback threat during or after your purchase or a chargeback is placed on your purchase, we will report your name, email, order date and amount, billing address, and a description of the incident to Equifax, Experian, and TransUnion credit bureaus, and to any other entity in our sole discretion, to ensure the incident is included in chargeback databases and delinquent account listings. That report may negatively impact your credit score, and we will require that you make a full payment of the chargeback amount plus any attorney fees or other expenses incurred in connection with the chargeback incident before we will remove you from those databases.
19. Paid Products
For Personal Use By One Business Only. We grant you a one-time, single-user, non-transferable, non-exclusive license to download, view, copy, and print Products you have purchased (“Paid Products”) solely for personal use by one business. Selling, sharing, redistributing, licensing, sublicensing, or otherwise disclosing Paid Products to another individual, business, or any third party (including your friends or family members) is expressly prohibited. You may permit your employees, contractors, or other agents (collectively, “Agents”) to use the Paid Products solely for the purpose authorized in this section and on condition that you take precautions to ensure they do not sell the Paid Products in whole or in part, including entering into written agreements binding your Agents to terms at least as protective as these Sales Terms. You may not assign any rights or delegate any duties under these Sales Terms without our prior written consent.
In the event you or your employees or agents breach these Sales Terms you will pay us $10,000 USD, which you agree: (i) has been incorporated into these Sales Terms as a valid pre-estimate of damages that we will sustain which will not be capable of precise determination; and (ii) is not a penalty, but rather is considered the agreed-upon liquidated damages suffered as a result of your using or sharing the template outside of these permitted and expressly limited usage provisions.
20. Please Ask Before Using Or Sharing Our Products
We own, or have obtained a valid license to use, the intellectual property rights to all protectable elements in the Products, including without limitation, the logo, images, trademarks, service marks, design elements, layout, graphics, information, materials, documents, data, and text. We reserve all rights not specifically granted in these Sales Terms.
Please ask before using or sharing any of our Products, which you may do by submitting a request on our site’s Contact form or emailing team@thewavepodcasting.com. If we choose to grant you permission, we will provide specific instructions regarding what Products you may use or share and the ways in which you may use or share them, and you agree to comply with our instructions for authorized use. If you choose to use the Products outside our instructions for authorized use, you agree to cease all use immediately and take all actions we require within the timeframe we designate to protect our ownership rights in the Products.
21. Expiration of Purchases
All purchases of services expire six (6) months from the date of purchase. If you do not engage with our team or provide the required onboarding materials within this period, you will no longer be entitled to receive the services you purchased, and no refunds will be issued after 14 days of payment made by the client. It is your responsibility to ensure timely engagement and provision of necessary materials to utilize our services.
21.1 Service Expiration and Continuity. Service terms are tracked from the Initial Engagement Date. The following applies:
The service period begins at the Initial Engagement Date
Consultation and training hours are logged
Service continuity is maintained through content submission
Delays in content submission do not extend service terms
21.2 Requirements:
Initial Engagement Date
Service delivery timeline
Consultation sessions
Client communication
Contact Us
The Wave Podcasting welcomes your questions or comments regarding the Terms. Notices must be addressed to The Wave Video Marketing Ltd, incorporated in England and Wales, registration 16258512, and trading as “The Wave Podcasting”:
Dudley Peacock
The Wave Podcasting
10 Harlow Gardens
Kingston Upon Thames
KT1 3FF
United Kingdom